Good advice – self worth comes from within

While it’s impossible to turn off your reactions to what others think of you, you don’t have to compare yourself to others, and you can always take people’s opinions with a grain of salt. That way, no matter what toxic people are thinking or doing, your self-worth comes from within. Regardless of what people think of you at any particular moment, one thing is certain—you’re never as good or bad as they say you are.


More books

The definition of Customer experience has developed steadily over the past 20 years, since the publication of Jan Carlzon’s book “Moments of Truth.” Other key publications that have moved the definition forward since then include:

  • Frederick Reichheld — “The Loyalty Effect,” 1996
  • Joseph Pine II and James Gilmore — “The Experience Economy,” 1999
  • Colin Shaw and John Ivens — “Building Great Customer Experiences,” 2002
  • Bernd Schmitt — “Customer Experience Management: A Revolutionary Approach to Connecting With Your Customers,” 2003
  • C.K. Prahalad and Venkat Ramaswamy — “The Future of Competition,” 2004
  • Martin Lindstrom — “Brand Sense,” 2005
  • Fred Reichheld — The Ultimate Question,” 2006

IoT Security

Media interview

Hmm, 2017 resolutions

think less about work, do more instead…

think less about people, more about ideas.

consume less, produce more…

eat less, exercise more…

Satire, whiteboard, dashboard skateboard

If you are in a mood for satire – Designers went to the whiteboard, Developers banged on the keyboard, And built a sailboard, Sales sold a dashboard. What users wanted was a skateboard !

Video of Manju solving Rubiks Cube